FAQs

Q: What’s your return policy?

A: All sales are final. Because this is a seasonal item and unfortunately people use the ornament and then try to return it, all sales are final.

If item is damaged upon receipt, notify us and return damaged merchandise immediately to EB Ornaments. A replacement will be sent as soon as the damaged one is received. If more than a period of 5 business days elapses between notification and return shipping, this policy becomes void.
EBOrnaments will do their best in terms of packing materials and precautions but cannot be held responsible if the mailman accidentally slams his truck door on the box.

Q: What materials do you use?

A: The ornaments themselves are all glass blanks, found at most craft stores. The paints used in and on the ornaments are primarily glass specific paint. In some cases, acrylic paint, foil and faux snow are used. If you have questions or concerns regarding the properties of the base paint, please visit their site at: Deco Art

The polyurethane based spray used to coat the ornaments is a simple spray found at most craft stores.

Q: What is the best way to store my ornaments?

A: Wrap individually and use plastic based products like bubble wrap or styrofoam. Ornaments can stick together if they are exposed to heat and are not wrapped up separately. (Like in your attic during the summer!)

Also, tissue paper can stick to the paint. (If this happens, put a drop of water on the stuck tissue and use your fingernail to gently scratch it off.)

Q: Are you in any stores?

A: No, not at this time.

Q: Why is there a no return policy?

A: Ornaments are a seasonal item and unfortunately, a few ruin it for the many, by trying to return them after using them for the holiday.

Q: Can you do custom orders?

A: You bet! Email us and let us know what type of ornament you’re looking for.

Q: Can you personalize ornaments?

A: Absolutely, when ordering, specify what exactly you would like written on the ornament and we’ll do it, Free!

Q: Why does the box my ornaments arrived in look used?

A: EB Ornaments recycles all boxes and packing materials. This is not only to keep costs to you down (not buying new bubble wrap and boxes) and is also well, the socially responsible thing to do. Recycle!

Q: Do you ship to Canada?

A: Sort of. Please see Shipping Info for more details.